1
ᚠ
Prepare the Ship
Both people download Vault Connect and open the application.
ᚠ
STV Worldwide Remote Support
ᛉ
Vault Connect Your Voyage Begins Here
Vault Connect is a remote-connection tool for service technicians and the companies they work with. It is not a Service Tech Vault customer help desk.
Need copier or printer service? Find a local servicing dealer and contact the dealer that supports your area.
Cross the digital ocean and connect two computers quickly through the Service Tech Vault network. Fast remote support without the usual hassle.
No Service Tech Vault membership required.
ᚠ · Across the Worldwide Digital Ocean · ᛉ
ᚱ
Begin Your Voyage
Launch Vault Connect on Windows and prepare for your remote support session.
↓ Download Vault Connect for Windows
ᚠ ᚱ ᛏ
The Voyage
Three simple steps carry you from shore to a secure remote connection.
2
ᚱ
Share Your ID
The person receiving help tells the technician the ID displayed inside Vault Connect.
3
ᛏ
Make Connection
Enter the other person's ID, choose Connect, and approve the connection on the remote computer.
ᚢ ᛞ ᚾ
Choose Your Vessel
Windows, macOS, Linux, iPhone and iPad can all travel through the Vault Connect network.
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◉
macOS
For MacBook, MacBook Pro, Mac mini, iMac and Mac Studio. Choose the processor used by your Mac.
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◈
Linux
Ubuntu, Debian, Linux Mint, Fedora and many other 64-bit Linux computers.
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◇
iPhone / iPad
Install the official RustDesk app directly from Apple's App Store.
iPhone and iPad can control a remote computer, but cannot themselves be remotely controlled through RustDesk.
ᛉ
The Vault Gateway
Connection settings are available when you need them.
View README / Setup Info
VAULT CONNECT — README
On Mac, Linux or iOS open RustDesk → Settings → Network and enter these values.
ID Server
159.203.169.168
Key
V2NgqfxzgFRVv2fg4BMI5KH2A3qgWg3r1Nc2bA0m02g=
Relay
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API
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